Business Messaging

78% of consumers would prefer to text a business rather than call or email.

Telesystem Business Messaging not only bridges the gap in unified communication tools by enabling SMS and MMS capabilities, but also supports a variety of operational needs from marketing automation to customer service inquiries.

Our solution empowers businesses to maintain continuity in their communication practices, ensure compliance with industry standards, and leverage scalable messaging capabilities to meet the growing demands of their customer base.

Business Messaging
Features & Use Cases

Key Features

• Quick & Easy Setup – Easily integrate with your existing voice or UCaaS solution to send and receive messages via Webex, Teams, Zoom, or our online portal.
  
  
• CRM Integration – Seamlessly integrate with platforms such as Salesforce or  HubSpot to enhance customer relationship management and maintain a complete view of all interactions with your customers, including text messages.
  
  
• Detailed Analytics & Reporting – Monitor message delivery, read rates, and engagement to optimize communication strategies.
  
  
• AI-Driven Insights & Assistance – Leverage AI capabilities to analyze messaging patterns and customer responses; helping refine and automate communication strategies, predict customer needs, and provide smarter, context-aware replies that will significantly improve engagement and customer satisfaction.

Messaging Use Cases

• Person-to-Person (P2P) Messaging – Enable direct omni-channel communication between individuals utilizing SMS, MMS, and iMessage.
  
  
• Bulk Messaging – Send messages to large groups simultaneously, ideal for promotions and announcements.
  
  
• Automated Responses – Set up automated messages for common inquiries, appointment reminders, confirmations, or shipping updates.
  
  
• Marketing Campaigns – Set up automated SMS campaigns while adhering to industry standards. Telesystem handles the complexities of regulatory compliance including 10DLC and brand/campaign registration which can even be triggered based on customer actions or milestones such as birthdays, anniversaries or subscription renewals.
  
  
• Customer Support – Deliver fast-paced customer service by allowing customers to chat with AI bots or team members about everything from return policies to product information.

Craft personalized messages that speak to your customers' individual needs and wants.

Use customer data to segment your messaging campaigns based on customer behavior, preferences, and interests. Our system allows for dynamic message customization, ensuring each personalized SMS message hits the mark.

Utilize the power of intelligent AI-powered SMS to streamline interactions and boost customer satisfaction.

Leverage AI to instantly respond to customer inquiries 24/7, providing accurate and helpful information round the clock, freeing up your team to focus on high-value tasks.

Our system easily handles complex customer inquiries and learns from each interaction, continuously improving its ability to assist.

Secure & Compliant Messaging
Made Easy

Simplified 10DLC Brand Registration

10DLC stands for 10 Digit Long Code. This refers to the number that your organization wishes to send texts from.

As of February 1, 2025, an industry-wide SMS texting enforcement was put into effect which requires all businesses to register their brand and messaging campaigns to prevent SMS blocking, and reduce spam and fraud.

Businesses must register their 10DLC through The Campaign Registry (TCR), a process involving submitting details about the intended use of the number, the type of messages to be sent, and ensuring compliance with carrier guidelines. This registration is mandatory to avoid message blocking by carriers.

Telesystem Business Messaging features a hassle-free registration process to ensure message deliverability and compliance. Through the Business Messaging interface, admins can easily submit the 10DLC Brand Registration form to begin sending campaigns.

Find the Right Plan

Customers have the flexibility to mix and match plans within their organization, assigning different users or DIDs to different plans as needed. Licensing and package charges are determined based on the greater of the following:
• The number of user accounts set up
• The number of DIDs set up

For organizations using the Free package, the 1,000-message monthly limit is shared across all users within the organization under a single pool. Customers with multiple sites or groups consolidate all users on the Free plan within a single organizational structure.