About the Customer
Our healthcare customer is a family-owned and operated healthcare organization with more than forty-five years of service including post-hospital care, rehabilitation, assisted living, long-term care, and a variety of clinical specialty programs.
Their previous communications solution included a hub and spoke design and single thread 10M DIA with a PRI handoff which provided very limited bandwidth, no failover for voice or data and no 4-digit dialing between locations.
The facilities were looking to solve their resulting communication issues in over 50 locations. As a healthcare provider accountable for the patients under their care, they were looking for a provider who would be equally accountable to them.
The Company's Challenges
Unreliable Connections: Prior to Telesystem, the healthcare facilities had limited bandwidth and no failover for their voice or data services.
Legacy Technology: The facilities had previous issues with their legacy PRI solutions and wanted to be able to utilize 4-digit dialing to call between locations.
Security Concerns: Their outdated technology made the network vulnerable to potential breaches and unauthorized access, increasing the likelihood of exposing sensitive patient data.
Management Complexity: The IT team faced challenges in efficiently managing the network, which consisted of a Tier 1 provider for voice and a combination of cable providers for their data services. Ultimately, they wanted someone to take responsibility for their solutions as a whole.
Scalability Issues: The legacy network could not easily scale to accommodate the growing number of devices and users, posing a challenge for the facilities in terms of embracing new technologies and expanding their facilities.
The Results
Recognizing the critical necessity of a reliable and secure network to support both employee and patient needs, Telesystem designed a network solution that not only solved their existing issues, but allows them room to grow and embrace new technologies down the road.
Telesystem's solution gave them freedom from the complexity of varied solution vendors and technologies they had previously and packaged them into one box with one support team to call, one invoice, and one company responsible and accountable for their communication solutions.
Along with solving their communication and networking issues, we were able to provide them a fully-managed solution which transitioned their capex spending into operating expenses.
Through weekly calls with their internal IT team and Telesystem team members in Sales Engineering, Sales, Design Engineering, and Project management, we’ve been able to build a trusting relationship and great partnership based on their individual business needs.
As the relationship expands, the customer continues to look to the future of their technologies and continued business growth with the addition of locations with Telesystem solutions.
