- Voice Services -

Microsoft Teams Direct Routing

To help businesses take full advantage of their existing Microsoft Teams client and all the collaboration features it offers, Telesystem has combined the strengths of its enterprise voice capabilities with Microsoft Teams via Microsoft Direct Route.

MS Teams_Calling


What is Microsoft Teams Direct Routing?

VoIP, or Voice Over Internet Protocol, uses an IP connection to make and receive phone calls by converting voice traffic to a digital signal that can be sent over the internet, instantly reducing costs and increasing overall productivity.

By condensing voice and data traffic over the same network, VoIP is more efficient and less expensive than traditional phone systems. VoIP also offers added features with advanced call control functionality for soft clients, and mobile devices, as well as traditional and VoIP phones.



Add additional functionality to the MS Teams experience your team is already familiar with

MS Teams_Calling2



Guaranteed Savings

Cut your monthly phone bill between 20%-50% and eliminate capital expenditures and maintenance costs on your existing phone system, plus unlimited minutes to US and Canada.


Increased Reliability 

Utilize Telesystem’s Geo-Redundant switch platform with 99.999% uptime and high definition sound clarity.


Enhanced Features

Advanced call queuing allows you to field calls based on predefined business rules, wait time, or customer value. Monitor queue status and advanced features such as Whisper, Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) to expand the capabilities and productivity of your team.


Flexible Mobility

Connect your normal desktop phone to the Microsoft system which allows for greater flexibility to transfer and handle calls as well as mobility to work at the office, at home, or on the go, from any device, on a single platform.

Features and Benefits

  • Ease of Operation - Benefit from all of the voice features your business needs, such as multi-level auto-attendants, advanced hunt groups, call reporting, and e911 with configurations that your O365 admin will retain complete control over.
  • Flexible White-Glove Implementations - A scalable, integrated solution for businesses, including the design, delivery, implementation, and support for all services. All clients also have direct access to a dedicated implementation management team.
  • High Availability & Business Continuity - We utilize geo-redundant data centers and networks to ensure all your calls are delivered.
  • High Quality Voice - We offer an advanced network of leading carriers and routes to deliver unparalleled voice quality and reliability.
  • Secure Access for Remote Workers - Utilizing their current O365 login, your organization can rest easy knowing that local and remote employees alike can connect securely and easily.
  • Up-to-Date Features - Unique applications and features are continuously added so you are never out of date.
  • Unparalleled Support - Your team has 24x7x365 access to Telesystem’s U.S.-based support team any time you need to adjust your services or need assistance with your trunk.

Increased Collaboration and Productivity

Highlights of MS Teams Direct Routing:

  • Cloud phone system
  • Unlimited minutes to US & Canada
  • Connect to PSTN
  • Increased mobility
  • Call logs & Call forwarding
  • More scalable SIP Trunking
  • Voicemail to transcript
  • 911 call routing with dynamic locations
  • Cloud PBX & Unified Communications
  • IVR & Automatic Call Distributor
  • Mobility to work where and how you want





Experience our consultative approach to discovering solutions that
best meet the needs of your business.