- Voice Services -

Hosted Receptionist Console

Hosted Receptionist Console is for receptionists or telephone attendants who manage and screen inbound calls for enterprises. The interface is designed to follow the natural work 'flow' of a call from the top to the bottom of the screen.

Benefits of Hosted Receptionist Console


Professional Call Handling

Multiple receptionists can see critical information in real-time, with features and functionality not available on legacy, premises-based phone systems

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Intuitive Design

Web-based client/user interface follows the natural work flow of a call across the PC screen



Add logos and customize the user interface*


Assured Availability

Freedom from not being leashed to a physical location. Access the solution from anywhere with a computer and an Internet connection

Features of Hosted Receptionist Console

  • Contact Searching
  • Caller ID
  • Call Register - Shows how many calls you take and how quick they are
  • Contact Monitoring - Monitor busy status of select contacts to determine the best way to route the calls
  • Click to dial from call history
  • Outlook integration

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Why is First Call Resolution an Important Metric for Your Organization?

In a contact center, first-call resolution (FCR) is one of the most revealing performance metrics, as it captures something that is relatively straightforward yet tightly linked to customer satisfaction. A call center’s FCR rate is the percentage of its calls that agents resolve on the first attempt, with no necessary followup. Learn how to achieve successful FCR on our blog.


Read the Blog





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